Defying Global Slump, China Has Labor Shortage

This picture was according to (“THINK YOU'RE SHORT STAFFED? MAYBE NOT!,” n.d.)

Just a year after laying off millions of factory workers, China is facing an increasingly acute labor shortage.Factory wages have risen as much as 20 percent in recent months.Telemarketers are turning away potential customers because recruiters have fully booked them to cold-call people and offer them jobs.Although China have an effect from financial crisis that make most of the business have to lay off the worker.Now this was become the cause of the shortage labor.In my opinion I think lack of labor was more negative effect to business than unemployment problem.However.most people said that China has a lot of labor but have they know how many business in China?


Reference : Bradsher, K. (2010, February 26). China’s Industrial Heart Facing Acute Shortage of Factory Workers. The New York Times. Retrieved November 11, 2010, from http://www.nytimes.com/2010/02/27/business/global/27yuan.html

This picture was according to (“Good Customer Service Goes a Long Way,” 2009)

As you can see,most of the successful business has a good customer service because
Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.There are 8 rule for good customers service.

1) Answer your phone.

make sure that someone is picking up the phone when someone calls your business. (Notice I say “someone”. People who call want to talk to a live person, not a “fake recorded robot”.)

2) Don’t make promises unless you WILL keep them.

Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship.Think before you give any promise – because nothing annoys customers more than a broken one.

3) Listen to your customers.(In my opinion,I think this one was the best important because customer was the person whom judge the destiny of your business)

Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.

4) Deal with complaints.

No one likes hearing complaints, and many of us have developed a reflex shrug, saying, “You can’t please all the people all the time”. Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.

5) Be helpful - even if there’s no immediate profit in it.

6) Train your staff (if you have any) to be ALWAYS helpful, courteous, and knowledgeable.

Do it yourself or hire someone to train them. Talk to them about good customer service and what it is (and isn’t) regularly. Most importantly.

7) Take the extra step.

8) Throw in something extra.
Whether it’s a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don’t think that a gesture has to be large to be effective.

Reference : Ward, S. (n.d.). 8 Rules For Good Customer Service. About.com. Retrieved November 11, 2010, from http://sbinfocanada.about.com/od/customerservice/a/custservrules.htm

EMERGING GREEN ECONOMY COULD CREATE TENS OF MILLIONS OF NEW “GREEN JOBS”

This picture was according to (Haber, 2008)

In the current situation of the world,global warming has an effect to our world.Most of people think that Global Warming just increasing the melt of ice berg in north pole.However,global warming also has a positive effect to society.According to International Labour Organization " The new report 1/ entitled Green Jobs: Towards Decent work in a Sustainable, Low-Carbon World, says changing patterns of employment and investment resulting from efforts to reduce climate change and its effects are already generating new jobs in many sectors and economies, and could create millions more in both developed and developing countries. " (“Landmark new report says emerging green economy could create "green jobs",” 2008).The positive effect of global warming was creating more job that was related to green business.Although it was creating a few percent of jobs but it show that global warming was not only have negative effect.However,it caused damage that benefit.


Reference : Landmark new report says emerging green economy could create "green jobs". (2008, September 24). International Labour Organization. Retrieved November 11, 2010, from http://www.ilocarib.org.tt/portal/index.php?option=com_content&task=view&id=1190&Itemid=1318

An Eco-Friendly Hotel In NYC

( This picture was according to http://www.themusehotel.com/ )

Nowadays, most people in the world now concern about Global Warming because it increasing the rate of melting of ice berg in north pole.This problem make " The Muse NYC " have a idea to make their hotel to become eco-friendly.The Muse has instituted a paperless guest check-in/out service. Something so simple as this can dramatically the amount of paper used by any hotel. They also have another method to be eco-friendly.For example,Bath comforts, in-room recycling bins, organic snack and beverage options at the in-room bar as well as organic or fair-trade coffee and tea.In addition,the rooms are well stocked with linens cleaned with eco-certified cleaning supplies. It should be noted that there is a towel and linen reuse program which reduces overall water and energy use. Something that The Muse offers, which is a great idea, is the availability of guests to use ceramic mugs instead of paper cups. They also use low flow toilets, showers and faucets while having a comprehensive recycling program for cups, clothes hangers, batteries and more.This was one of the method that can do green business and make it successful.

Reference : The Muse Hotel. (n.d.). The Muse New York. Retrieved November 14, 2010, from http://www.themusehotel.com/

Green Guide for Green Businesses

(This picture was according to " It's good to be Green ")

Step 1: Comply with Environmental Regulations

This means complying with all environmental regulations relevant to your business. Compliance not only protects the environment, it protects your business from fines and legal action from the government.

Step 2: Develop an Environmental Management Plan

Running a green business means creating an environmentally-friendly, energy efficient workplace. A sound environmental plan will help minimize your company's eco-footprint, and encourage green business practices throughout your company.

Step 3: Build Green

If you are opening a business in a new or remodeled building, make sure you build green and install energy efficient heating and air conditioning systems, appliances, equipment and lighting.

Step 4: Buy Green Products

Consider buying green and environmentally friendly products that are

* Made from post-consumer, recycled materials
* Bio-based
* Non-toxic
* Energy efficient rated products, such as ENERGY STAR®
* Renewable and recyclable
* Locally produced, such as food that is locally grown and organic

Step 5: Adopt Energy Efficient Practices

Good energy management is good business.The prudent and conservative use of energy is one of the easiest and most cost effective steps you can take to cut costs, increase profitability, and create shareholder value.

* Conduct an Energy Audit. Whether you are opening a home based business or moving into an existing commercial building, having an energy audit conducted on your facility will help you quickly identify areas where you can save energy costs.

Step 6: Reduce, Reuse, Recycle Wastes

Most businesses can save a substantial amount of money by reducing waste. In addition to lower removal costs, waste reduction measures help cut costs on raw materials, office supplies and equipment. Furthermore, by streamlining your operations to reduce waste, you may also be able to enhance your overall efficiency, productivity and public image.

Develop waste management procedures throughout your operations that includes:

* Use of post-consumer, recycled products
* Elimination of excessive product packaging materials
* Optimized use of paper products
* Participation in recycling programs, such as EPA's WasteWise

Step 7: Conserve Water

The increased demand on our nation's water supply is threatening human health and the environment. By implementing a water efficiency program, you can not only help conserve this precious resource, but cut your costs associated with buying, heating, treating and disposing of it.

* Have a water audit conducted at your facility by your local water agency
* Conserve water using best available technology and water saving equipment utilities
* Minimize discharges to sewer/wastewater

Step 8: Prevent Pollution

Every business generates waste. For some, it may be only waste paper or dirty water; for others, it may be hazardous or toxic wastes that require special handling and disposal.

Step 10: Join Industry Partnership and Stewardship Programs

The U.S. Environmental Protection Agency (EPA) sponsors a wide variety of industry partnership and stewardship programs that aim to reduce the impact of industrial activities on the environment. These partnerships will help you build relationships with other green business owners in your industry, and build a brand that's credible with your customers.


Reference : Green Guide for New Businesses. (n.d.). Business.gov. Retrieved November 11, 2010, from http://www.business.gov/start/green-business/green-guide.html

What is Green Business ?

This picture was according to " SustainLane " (Qudosi, n.d.)

Green business is used in discussions of businesses and business practices which are viewed to be environmentally sound.It was began in 21 century many companies began capitalizing on growing consumer desire for sustainable business by “greening”.As you can see in the current situation Of the world. We have a problem about Golbal Warming ,deforest and problem about environment.That make everyone seek how to solve and reduce about this problem,so they have an idea to make Green Business.Because of the 80 percent of the world pollution came from industry and factory.Green business is the business which are based on Careing environment.Such as,using the meterial that care about environment.Green business is also about energy like power gained from solar panels.. Many green businesses are also concerned about human and animal exploitation, and they make an attempt to create cruelty free products and to pay their workers well in addition to providing them with benefits.About the goal of green business is to reduce waste of meterial and reduce the pollution that effect to environment.They also include the recycle things and energy.For example They recycle the heat power from the method that produce electical to reprocess them to make more power and reduce the waste of enery.A green business can sell all sorts of things. Many car manufacturers, for example, have green model factories and offices to convince their target consumers that they are concerned about the environment. Many consumers also assume that the company itself is environmentally responsible, as its products reflect a concern about the environment.Although It will make the price more higher than before.

Reference : What is a Green Business? (2010, March 27). Greenmarketing TV. Retrieved November 14, 2010, from http://www.greenmarketing.tv/2010/03/27/what-is-a-green-business/